SightCall (Admin)
How do you use SightCall for visual support sessions? This section focuses on how agents use the SightCall Console to connect with guests during visual support sessions and provides procedures for guests using the mobile apps.
Getting Started (agent)
- Getting Started with SightCall for Agents
- SightCall quick start guide
- Getting Started with SightCall (Videos)
- SightCall users overview
- How to log into the SightCall console (Video)
- Selecting the agent console language
Common Problems
- Support Ticket Minimum Requirement
- Getting Stuck at "Login failed. Please check your credentials" after resetting a password
- What is sctmp folder?
- Front Library Error When Hanging Up The Call
- Video with Triangle Exclamation Mark
- Getting Stuck at "passwordToken - does not match" when trying to login to Administration Portal
SightCall Features Explained
- Annotate a photo or paused video
- Annotation Tools Preset Options
- Photo editing and annotation tools
- Screen Sharing
- Text over video (chat)
- Screencasting
Log Files
- How to gather Browser logs?
- How to gather Coredump Media log
- How to gather Fiddler log
- How to gather Coredump log when you're offline
- How to gather crash log on iOS
- How to perform a Network Quality Test in the Visual Support and SightCall apps?
Using SightCall features
- Handling sessions with no guest GPS coordinates (Sustainability)
- Scheduling a support session using the Appointment mode
- Using Speech Translation during a visual support session (agent)
- Using OCR translation during a session
- Using Picture Sharing to edit an image from a guest's device
- Selecting pointers and annotation options for a guest during a session
Agent Troubleshooting
- How to gather a Coredump log
- What should I do when SMS is delayed / not received?
- Troubleshooting Missing Pictures for Local Save Option
- Distorted and Pixelated Video
- Black Video Screen and No Remote Console Control
- Using a WebRTC Test Page to check connections (agent)