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How to gather HAR log

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This guide is based on the excellent guide made and maintained by Zendesk here:

https://support.zendesk.com/hc/en-us/articles/204410413-Generating-a-HAR-file-for-troubleshooting

This will simply be an outline of how it can be retrieved from most browsers. If you want detailed instructions based on your browser, please visit the URL above.

As Zendesk puts it in their guide:

When troubleshooting complex issues, it is sometimes necessary for our customer service team to obtain additional information about the network requests that are generated in your browser while an issue occurs. A customer service team member may request that you record a HAR file, or a log of network requests, while that issue is occurring and then provide that to them for further analysis.

Note: Keep in mind that HAR files contain sensitive data, including content of the pages you downloaded while recording and your cookies. This allows anyone with the HAR file to impersonate your account and all the information that you submitted while recording (personal details, passwords, credit card numbers, etc.).

 

The principle, that applies to all browsers is as follows:

  1. Open the Developer Tools by pressing either F12 key or Ctrl+Shift+i, and select “Network” tab.
  2. Reproduce the issue
  3. Right-click anywhere in the Network tab and select "Save all as HAR with content" and save the log into a file.
  4. Send the log file to SightCall Support for review.

 

 

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