If you are often experiencing issues with SightCall Video calls, it's possible that the issue is with the guest's network. In order to ensure that the guest is in an area that has a good enough bandwidth and quality network, you may ask them to perform a Quality Test from the Visual Support or SightCall apps.
Android
To test your potential session quality:
- Open the Visual Support app or the SightCall app on your mobile device.
- Select Test the Quality of Service in the Visual Support app or select the Profile icon and then Test your Connection in the SightCall app.
- Select Start on the test page.
- If prompted for permissions, approve permissions for the microphone, camera, and phone calls.
- After about a minute, the test will show results for the device, camera, network, and call.
iOS (iPhone & iPad)
To test your potential session quality:
- Open the Visual Support app or SightCall app on your mobile device.
- Select Start Quality Test in the Visual Support app or select the Profile icon and then Test your Connection in the SightCall app.
- Select Start on the test page.
- If prompted for permissions, approve permissions for the microphone, camera, and phone calls.
- After about a minute, the test will show results.