You can gather Coredumps even when you are offline in console.sightcall.com using the following steps:
- Open a browser tab or window, try to connect to the SightCall console with your credentials and notice the Offline console status.
If you are having issues connecting to SightCall console, please wait a few minutes before moving to the next step so that there is enough log data to analyze.
- Put your mouse pointer over the Person / Human icon on the top-left corner of the console (next to your login ID) and press C key on the keyboard. The entire top bar will appear transparent for a moment and will come back to normal afterwards.
- A Coredump log has been automatically generated and can be accessed on a local directory described in this article. It's usually either C:\Users\xxxxx\AppData\Roaming\SightCall\ or
- Send the Coredump log file to your Support Request with a detailed explanation of the issue.