SightCall Admin
Steps for setting up SightCall admins to create users, configure use cases to enable specific features, and best practices. These steps need to be done prior to agents starting visual support sessions. NOTE: You must be signed in with your SightCall admin account to view most of the articles in this section.
Requirements
- Network Requirements
- Bandwidth Requirement / Data Usage
- WebRTC Requirements
- Laptop and desktop system requirements
- Which mobile devices does SightCall support?
- Is SightCall compatible with Smart Glasses?
Getting Started (admin)
Feature Configuration
Using Reports and Dashboards (admin)
SightCall Customization
Common Problems
- Support Ticket Minimum Requirement
- Getting stuck at "Chrome is currently not supported" browser error when trying to connect to the call
- How do I fix "options provided are not valid set: {} (#5)" error when uploading Recording to Azure Media Endpoint?
- Getting Stuck at "Login failed. Please check your credentials" after resetting a password
- What is sctmp folder?
- Front Library Error When Hanging Up The Call
Log Files
- How to gather Browser logs?
- How to gather Coredump Media log
- How to gather Fiddler log
- How to gather Coredump log when you're offline
- How to gather crash log on iOS
- How to perform a Network Quality Test in the Visual Support and SightCall apps?