SightCall (Admin)
How do you use SightCall for visual support sessions? This section focuses on how agents use the SightCall Console to connect with guests during visual support sessions and provides procedures for guests using the mobile apps.
Getting Started (agent)
- Getting Started with SightCall for Agents
- SightCall quick start guide
- Getting Started with SightCall (Videos)
- SightCall users overview
- How to log into the SightCall console (Video)
- Selecting the agent console language
Common Problems
- Support Ticket Minimum Requirement
- Getting stuck at "Chrome is currently not supported" browser error when trying to connect to the call
- How do I fix "options provided are not valid set: {} (#5)" error when uploading Recording to Azure Media Endpoint?
- Getting Stuck at "Login failed. Please check your credentials" after resetting a password
- What is sctmp folder?
- Front Library Error When Hanging Up The Call
SightCall Features Explained
- How Does SightCall Manage ACD Queue?
- Annotate a photo or paused video
- Annotation Tools Preset Options
- Photo editing and annotation tools
- Screen Sharing
- Text over video (chat)
Log Files
- How to gather Browser logs?
- How to gather Coredump Media log
- How to gather Fiddler log
- How to gather Coredump log when you're offline
- How to gather crash log on iOS
- How to perform a Network Quality Test in the Visual Support and SightCall apps?
Using SightCall features
- Handling sessions with no guest GPS coordinates (Sustainability)
- Scheduling a support session using the Appointment mode
- Using Speech Translation during a visual support session (agent)
- Using OCR translation during a session
- Using Picture Sharing to edit an image from a guest's device
- Selecting pointers and annotation options for a guest during a session
Agent Troubleshooting
- How to gather a Coredump log
- Troubleshooting Missing Pictures for Local Save Option
- Distorted and Pixelated Video
- Black Video Screen and No Remote Console Control
- Using a WebRTC Test Page to check connections (agent)
- Checking and changing Video and Camera settings in the Console
Using SightCall (guest)
- Getting started for Guests on SightCall sessions
- How to set iOS Default Browser
- Differences between the Visual Support and SightCall apps
- Links to Mobile Apps
- Connecting to a session with the No-App Experience
- Using Speech Translation on a mobile device (guest)