SightCall Admin
Steps for setting up SightCall admins to create users, configure use cases to enable specific features, and best practices. These steps need to be done prior to agents starting visual support sessions. NOTE: You must be signed in with your SightCall admin account to view most of the articles in this section.
Requirements
- Network Requirements
- Bandwidth Requirement / Data Usage
- WebRTC Requirements
- Laptop and desktop system requirements
- Which mobile devices does SightCall support?
- Is SightCall compatible with Smart Glasses?
Getting Started (admin)
- Getting started setting up SightCall
- Accessing SightCall admin documentation
- How to open a Support Ticket with SightCall Support
- How to access your Open Tickets/My Requests via the SightCall Admin portal
- What are the different Profile/License types available?
- Different call methods
Feature Configuration
Using Reports and Dashboards (admin)
- Analytics in Admin portal
- Call Report vs Case Report
- Weekly/Monthly call reports or case reports exports
- Case End Reason, Call End Reason, and Case Report Events Demystified
- SightCall Recording Status Messages
- How do I download pictures from the admin portal?
SightCall Customization
Common Problems
- Support Ticket Minimum Requirement
- Getting stuck at "Chrome is currently not supported" browser error when trying to connect to the call
- How do I fix "options provided are not valid set: {} (#5)" error when uploading Recording to Azure Media Endpoint?
- Getting Stuck at "Login failed. Please check your credentials" after resetting a password
- What is sctmp folder?
- Front Library Error When Hanging Up The Call
Log Files
- How to gather Browser console logs?
- How to gather HAR log
- How to gather Coredump log in an integrated environment (Salesforce, Zendesk, etc.)
- How to gather Fiddler log
- How to gather Coredump log when you're offline
- How to gather crash log on iOS