Below is a step by step to activate debug mode and to retrieve the logs from the Visual Support App on an Android device:
How to enable debug mode:
- Make sure Visual Support app is installed in your Android device.
- Download any QR code reader app on Google Play Store
- Scan the following QR code with your app and open the link:
- This will open the Visual Support app in Debug / Developer mode. If this doesn't happen, that means Visual Support app is not installed at the time you open the link in your QR code reader app. Go back to step #1 to fix this issue.
Developer options screen is open, you can press the first item in the list to bootstrap a debug session. This will enable the minimum requirements and add a permanent notification you can tap to open that screen from anywhere. You can also browse and enable/disable other debug features.
Take a bug report
From the permanent notification you can either
STOP the session or
Take a Bug Report (you might have to expand the notification to see these buttons). The
Take a Bug Report button is also available on the main page of the
Developer options. Using the
Take a Bug Report feature will bring up a list of applications used to share the report (hardware details, logs, etc.).