Release 26.18 was deployed on October 27, 2026 at 3:00 PM CET. This release brings updates to the Microsoft Dynamics 365 – SightCall Remote Visual Support Integration, SightCall Xpert Knowledge and SightCall Insights. Availability of some features depends on your tenant setup, enabled products and user role.
Highlights
- Microsoft Dynamics 365 – Remote Visual Support Integration is now officially released, and sessions can be started from more Dynamics record types.
- Xpert Knowledge adds tutorial status filtering and clearer contribution tracking.
- Insights now keeps Insights Chat conversation history.
Microsoft Dynamics 365 – SightCall Remote Visual Support Integration
- The integration is now officially released.
- Start sessions from Account, Contact, Work Order and custom Dynamics objects configured by your administrator, in addition to Incident/Case.
- Administrators choose supported objects and map the record name, contact email and contact phone.
- Saved pictures and session reports attach to the Dynamics record the session was started from.
Read the full Microsoft Dynamics 365 release note
SightCall Xpert Knowledge
- Filter tutorials by Generated or Reviewed status, and combine the filter with keyword search.
- Your selected filter is kept in the page URL across refresh and browser back/forward navigation.
- Contribution records in the API now include source identifiers, and
GET /v3/tutorialContributionsis documented. - Contributions more clearly show whether the resulting tutorial can be opened, and opening it keeps you in VISION Console.
Read the full Xpert Knowledge release note
SightCall Insights
- Insights Chat History is available for tenants with Insights enabled.
- Agents can reopen earlier conversations, continue them with their existing context, and delete their own conversations.
- Conversations are private to each agent. They can be continued for 30 days after their last update, then remain available as read-only history.