Release 26.16 was deployed on September 29, 2026 at 3:00 PM CEST.
Release 26.16 brings updates to SightCall Xpert Knowledge and VISION Console.
Highlights
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SightCall Xpert Knowledge: Chat conversations now persist across refreshes and new sessions. Users can reopen, continue, and delete their own history. Uploaders can choose whether an individual file should always create a new tutorial, and Xpert Knowledge activity now appears in Admin Portal Audit Trails. Eligible Agents using the Classic Zendesk integration can also open Knowledge Library outside an active call and enter the Xpert Knowledge workspace. Authorized API callers can permanently delete tutorials through the Core API.
SightCall Xpert Knowledge – Release 26.16 -
VISION Console: Message Templates now support the
hhtoken for 12-hour time. The existingHHtoken continues to represent 24-hour time, andaprovides the AM/PM indicator.
Release 26.16: 12-hour time format in VISION Console message templates
Availability
Xpert Knowledge changes require a tenant with Xpert Knowledge enabled. Zendesk workspace access requires the Classic Zendesk integration and a supported authentication method. The hh token applies wherever the existing ${attribute;format=...} syntax is supported.