Release 26.15 brings updates to Vision Console, SightCall Snap and SightCall Xpert Knowledge. Each section below summarizes the changes and links to the full article.
Vision Console
- Clearer date and time attributes in message templates: Invitation message templates now use four date and time attributes: Session Start Date, Session End Date, Created Date and Current Date. Each one has an explicit format. These replace nine older placeholders, and existing date variables were converted automatically.
- Local date and time display preferences: You can choose 12-hour or 24-hour time and EU (DD/MM/YYYY) or US (MM/DD/YYYY) dates, separately from your app language. Changes apply as soon as you save.
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Session lifecycle events for embedded integrations: Host applications that embed Vision Console in an iframe or a new window can be notified when a call starts (
callStarted) and ends (callEnded). - Compact layout at narrow widths: When Vision Console reaches its existing narrow-width breakpoint, such as in a narrow iframe, it uses a compact layout. Workflows and wider layouts don't change.
Read more: Release 26.15 – Vision Console updates
Snap
Available for tenants with Snap enabled.
- Snap-only and Snap with Call sessions now appear in the existing Meeting Report. There's no separate Snap report, and the Meeting Report structure stays the same.
Read more: Release 26.15 – Snap activity now appears in the Meeting Report
SightCall Xpert Knowledge
Available for tenants with Xpert Knowledge enabled.
- Active Tutorial Translation: Agents and Admins read and edit tutorials in their Console language. If a translation isn't ready yet, the tutorial shows in English with a notification until the translation is available.
- Tenant translation presets: Admins can choose which extra languages are prepared by default in Admin Portal → Setup → Settings → Xpert Knowledge. English is always selected.
- Separate "Force new tutorial" defaults: There are two separate settings, Force new tutorial for RVS sessions and Force new tutorial for video uploads. Both are off by default and only affect future ingestions.
- Public/private toggle in the header: On Reviewed tutorials, public or private access is now a toggle in the page header, next to Share. The rules for public access haven't changed.
Read more: Release 26.15 – What's new in SightCall Xpert Knowledge