Release date: October 13, 2026
Release 26.17 adds new ways to track and manage content in SightCall Xpert Knowledge and introduces account-level date and time preferences in VISION Console for SightCall Remote Visual Support. Select any linked change below for the full article, including its detailed behavior and limitations.
SightCall Xpert Knowledge
- Contribution Tracking: Eligible Admins and Agents can use the new Contributions tab to follow the processing of content from Remote Visual Support sessions and video uploads. Statuses update automatically.
- Consistent tutorial labels: The Library, VISION Console tutorial pages, and shared views now show the same customer-facing tutorial label.
- Archived tutorials API: Authorized API consumers can list and retrieve archived tutorials, including their latest version, and restore them through the API. The full article explains the applicable limitations.
- Classic Microsoft Dynamics access: Users of the Classic Microsoft Dynamics integration can open the Xpert Knowledge workspace through Knowledge Library, including outside an active call.
Remote Visual Support: VISION Console Preferences
- Account-level preferences: Date and time preferences are now saved to the user's account and follow them across browsers and devices.
- Date formats: Users can choose DD/MM/YYYY or MM/DD/YYYY.
- Time formats: Users can choose 12-hour or 24-hour time. The full article documents the default settings and how to update the preference.
Explore the complete Release 26.17 changes: