Starting Sep 2025 - SightCall adapted a more rigorous release schedule to enable faster bugfixes and feature/value delivery. Subscribe to this page to be informed when we have an update!
Release Name
Deployment Date
What's in the release?
26.8
2026-05-11
Improved Virtual Background feature - it can be configured across 3 levels
Admin can configure tenant wide Virtual backgrounds options ("Virtual Background", previously in Appearance menu, is now promoted to be directly under Setup)
Admin can further enforce the selected virtual background for each Call configuration
(SightCall Console Spring 2026 Release) If admin does not configure an enforced selection, the agent can select it directly in the agent console, during the session!
26.5
2026-03-24
Vision platform's "Message Templates" is adding 3 powerful features:
Enhanced Email templates, editor with Preview!
Personalized Invitation - enabling guest honorifics in SMS and Email invitation message templates
Support Customizable Domain URL allowing branded URL for joining SightCall sessions
25.2.5
2026-01-06
Vision Platform: introducing 'Message Templates' for configuring invite messages - allowing multi-language requirement, mapping to guest's experience (flow), across SMS, email, and WhatsApp - All in one admin portal location! (BTF-445)
25.2.4
2025-10-28
Improved invite experience for Vision console v2 when integrated via iframe (BTF-560)
Fixed waiting room UI for Vision console v2 when there are more than 2 guests wiating.(BTF-417)
25.2.3
2025-10-15
Vision console v2: Instant Meeting - One button to generate a meeting invite link!
Vision console v2: Automatic flashlight when guest is in darker environment - (if guest is configured to connect via Visual Support mobile app)
Admin Portal: Saved Pictures Report now allows "Download All" pictures from a call session!
25.2.2
2025-09-16
Vision console v2: Configuration to auto capture guest GPS info at the start of meetings - guest has to allow GPS/location sharing permission, similar to Camera/Microsoft permission)
Vision console v2: agents submitting 1-2 star rating will auto create a support ticket with coredump log attached.