Our latest release addresses long-standing workflow challenges and unlocks seven major improvements in the SightCall VISION experience. This update focuses on streamlining the agent and guest experience, strengthening compliance, and improving session success rates through enhanced invite delivery and reporting flexibility.
NEW & Enhanced Features in SightCall VISION
Agent and Guest User Experience Redesign
Live video is now docked directly into the console for a cleaner, more focused layout.
The brand-new Agent Workspace makes tools and actions easier to access, reducing cognitive load.
Overall UI improvements enable faster workflows and improved session focus.
Guest Gallery Sharing & Annotation
Guests can now upload images from their device gallery in addition to live camera input.
Both agents and guests can collaboratively annotate these images during a session.
Agents can save annotated or unannotated images for documentation.
Send Meeting Invite via WhatsApp
WhatsApp is now supported as a new invite channel alongside SMS and email.
This improvement addresses SMS delivery issues in APAC and LATAM, boosting invite success rates.
PDF Report Refactoring & Manual Download
Agents can generate reports with selected activities and media.
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Reports can be:
Emailed,
Sent to external platforms (media endpoints), or
Downloaded locally.
Admins can configure delivery options to match organizational needs.
AI Face Blur for Captured Images
Automatically detects and blurs faces in captured photos.
Applies to images included in reports or accessed via API.
Ensures stronger privacy and compliance without requiring manual editing.
Removal of “Flow Already Started” Popup
The disruptive “Flow Already Started” popup has been removed.
Agents are no longer interrupted by unclear options during session flow.
Improves usability and aligns with customer feedback.
Agent Console Accessibility Update
Accessibility redesign analysis initiated to improve usability for all agents.
This update marks the first step in a broader effort to make the console more inclusive.
The Value – What This Means for You!
With these enhancements, VISION users can now:
Accelerate issue resolution with a redesigned, streamlined console.
Increase agent productivity through reduced UI friction.
Ensure compliance and privacy with automatic AI face blurring.
Improve invite success rates in high-volume regions via WhatsApp delivery.
Deliver a smoother, more intuitive experience with simplified UI flows.
Enhance post-call workflows with integrated report generation and flexible delivery options.
Support inclusivity and accessibility for all agents with ongoing redesign initiatives.