If you are unable to connect to SightCall in Salesforce and are getting stuck at "Waiting for SightCall cloud connection" status when attempting to connect to SightCall from Salesforce, then you can apply the following steps on the new laptop to resolve the issue:
- Make sure SightCall Plugin is installed.
- Make sure there is only 1 browser tab opening SightCall from Salesforce.
- Make sure Salesforce has access to third-party cookies in your web browser. In Google Chrome, the following is an example of blocked cookies configuration:
You can add [*.]force.com to the list of sites that may access third-party cookies:
If the issue is still not resolved, then try to apply the suggestions on this article.