Getting Stuck at the first dot of connection in Salesforce

If you are unable to connect to SightCall in Salesforce and are getting stuck at the first dot of connection when attempting to connect to SightCall from Salesforce, then you can apply the following steps to resolve the issue:

1. Login to admin.sightcall.com > click Services on left menu (this will open a new browser tab accessing services.sightcall.com) > click Salesforce tile > make sure your SFDC domain is correct and PIN Code & Use Webhooks = enabled (checked)
   
   
   
   
2. Go to Salesforce Setup > Remote Site Settings > make sure "sightcall_prod" remote site setting is correct:
   
   
   
3. Go to Salesforce Setup > Session Settings > set Lightning Web Security = disabled (unchecked).