If you are unable to connect to SightCall in Salesforce and are getting stuck at the first dot of connection when attempting to connect to SightCall from Salesforce, then you can apply the following steps to resolve the issue:
- Login to admin.sightcall.com > click Integrations on left menu under the setup tab (this will open a new browser tab accessing services.sightcall.com) > click Salesforce tile > make sure your SFDC domain is correct and PIN Code & Use Webhooks = enabled (checked) > Hit Save and it will redirect you to SFDC. Once you're in SFDC, click allow of any SFDC permissions request that pops up.
- Go to Salesforce Setup > Remote Site Settings > make sure "sightcall_prod" exist and is set to either https://salesforce.sightcall.com (for EU Core tenants) or https://salesforce-us.sightcall.com (for US Core tenants).
- Go to Salesforce Setup > Session Settings > set Lightning Web Security = disabled (unchecked).