If you are unable to connect to SightCall in Salesforce and are getting stuck at the "All available Sightcall licenses have been allocated. Please contact your Salesforce System Administrator for access" error message when attempting to connect to SightCall from Salesforce, then you can apply the following steps to resolve the issue:
- Login to https://admin.sightcall.com/ with your admin user credential.
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Go to Dashboard > Account Usage (https://admin.sightcall.com/dashboard/account-usage) and verify if you still have license available. If you have used all of your licenses, then please reach out to your Customer Success Manager or Sales reps to address this issue. Otherwise, you can proceed to the next step.
- Go to Setup > Integrations.
- Click Salesforce Tile > Click Admin button on top right corner
- Under Provider Customization > Use Case Selection > change it to "-"