Troubleshooting a login issue / Unable to login

If you are having issues with your credentials (forgotten password), then we recommend you check out this article: https://support.sightcall.com/hc/en-us/articles/360034921312-Password-Reset

If you are experiencing issues logging in after you have successfully entered your credentials, here are steps that we recommend trying which can usually resolve the issue:

Disconnect/Clear Cache/Reconnect

1. Make sure you are only logged in on one computer / one browser tab at a time.  Otherwise, once you're logged in, you will immediately be disconnected.
2. Disconnect / close any browser tabs where you might be logged in.  If you are integrated in Salesforce or other CRMs, make sure you also close that browser tabs too.
3. Clear your browser cache:
   1. If you are logged in to console.sightcall.com, click on the "Online" button in the top bar and select "Disconnect"

      

   2. OR alternatively: Open your Browser Dev Tools, navigate to Application, select Clear storage, and then click the Clear site data button.
   3. OR If you are logged in with an integration (ie Salesforce), open a developer console and type: delete localStorage[“ember_simple_auth:session”]
4. Reload the page and try to login again

Uninstall/Re-install plugin

If that doesn't work, try the following:

1. Close all tabs where you are connected
2. Clear Browser Cache
3. Uninstall the plugin
4. Login again via console.sightcall.com
5. Follow the steps to install the plugin
6. (Potentially) install the browser extension necessary
7. Wait until you are "Online"
8. Otherwise, check below

Network issues

If you are able to login to the console, have tried all the steps above but you are still shown as "Offline", make sure to check out this detailed article on the subject: https://support.sightcall.com/hc/en-us/articles/360042516512-offline