If you are unable to connect to SightCall in an integrated environment (Salesforce, Zendesk, etc.) and are getting stuck at "Rate limit exceeded, please try again later" status, then that means you have been attempting to connect to SightCall more than 3 times in the past 3 minutes. This typically happens on the following scenarios:
- You have multiple browser tabs opening your integrated environment page and each tab attempts to connect to SightCall.
- You have one browser tab opening your integrated environment page and you have refreshed the page (which eventually refreshing the connection to SightCall) more than 3 times in the past 3 minutes.
To fix this issue, you will need to wait for at least 3 minutes before attempting to connect to SightCall again.
For Salesforce integrated environment, if you like to open multiple browser tabs opening SFDC page and want to avoid this issue, we recommend you to make sure only 1 browser tab has SightCall widget opened.