If you recently transfer Salesforce data from Production environment to Sandbox environment, you will need to edit your SightCall package to reactivate SightCall for your Sandbox environment before you can receive Omni-Channel ACD Call.
If you recently transfer Salesforce data from Production environment to Sandbox environment, you will need to edit your SightCall package to reactivate SightCall for your Sandbox environment before you can receive Omni-Channel ACD Call.