In addition, SightCall offers an API that can be used by developers and engineers for integration and customization.
For information on setting up SightCall, refer to Getting started setting up SightCall.
SightCall documentation refers to four different user types:
- Admins configure and maintain SightCall using the admin portal (admin.sightcall.com or admin-us.sightcall.com). Admins can create use cases (scenarios) that enable features in the agent console.
- Agents help customers solve problems during visual support sessions conducted using the agent console (console.sightcall.com or console-us.sightcall.com) or on the SightCall app. Agents manage the visual support sessions.
- Guests are customers or technicians in the field, for example, who are connected to a visual support session but do not manage the session.
- Attendees are third-party participants that are invited to a SightCall multiparty session as subject matter experts, decision-makers, etc.