SightCall documentation refers to four different user types:
- Admins configure and maintain SightCall using the admin portal (admin.sightcall.com). Admins can create use cases (scenarios) that enable features in the agent console (console.sightcall.com).
- Agents help customers solve problems during visual support sessions conducted using the agent console (console.sightcall.com) or on the SightCall app for mobile agents. Agents manage the visual support sessions.
- Guests are customers or technicians in the field, for example, who are connected to a visual support session but do not manage the session.
- Attendees are third-party participants that are invited to a SightCall multiparty session as subject matter experts, decision-makers, etc.
In addition, SightCall offers an API that can be used by developers and engineers for integration and customization.
For information on setting up SightCall, refer to Getting started setting up SightCall.