A desktop agent can initiate a session with a guest or user using the Start menu, selecting a scenario, and then a contact method such as SMS, email, or URL This process is illustrated in the video below.
To initiate a session, refer to Invite a guest to a session by sending a SMS, email, or URL.
For a step-by-step guide, including questions to ask the guest to ensure the best experience, refer to the SightCall Quick Start Guide.
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