Visual support sessions conducted by an agent primarily use the SightCall agent console, console.sightcall.com.
Features available in a scenario
The features available in the console are configured by a SightCall use case. In the console, these use cases are listed in the Settings > Scenario drop-down box. Basically, a use case configured by your SightCall admin in the admin portal determines the features you can use during a visual support session.
There are no standard names for scenarios. Scenario names match the name your SightCall admin used for the corresponding use case.
Choosing a scenario
When you start a visual support session, you first select the Scenario you will use, enter the contact method (phone, email, URL, etc.), and then send or submit the invitation to the guest. Once connected, the support session is listed under the pin code menu (replaces the Settings menu).
You can not change a scenario during a session. If you select the wrong scenario, you should end the session and re-invite the guest using the correct scenario.