The following controls are available during the call. They are broadly divided into “Local” and “Remote” controls.
Local controls are those which affect the Agent device.
Remote controls are those which affect the Guest device.
The scenario you select to connect for a session determines the options available in the Local and Remote controls. These features are set up using a use case, configured by your SightCall admin.
Local Controls
The Local controls provide options for the agent's device, whether that is a laptop, desktop, or mobile device.
chat
Enable / Disable - Agent microphone
Enable / Disable - Agent camera
Video quality settings - SD: Low definition, HD: High definition
Screen sharing
Hang up
Remote Controls
Remote controls provide options that affect the guest's device and what the guest sees.
Enable/Disable - Guest microphone 
Take a picture
Enable/Disable - Guest video 
Share a picture or video
Pause/Resume - Guest video 
Save a picture
Switch Camera (Front/Back) 
Enable/Disable Screencasting
OCR, select text to be OCR'd 
OCR, start OCR on a selected text
Note on pictures, start a proposition 
Smart Measure
Tooltips
Tooltips are visible when the mouse hovers over a button. Every button can be described before clicking on them. Here is an example with the Agent microphone:
Additional features
Other features can be activated in the use case by your SightCall admin, such as:
- Recording of communications
- Multiparty conferences
- Annotations
- Integration into third-party software, including Salesforce Service Cloud, SAP, Zendesk, Microsoft Dynamics, and others.