The following controls are available during the call. They are broadly divided into “Local” and “Remote” controls.
Local controls are those which affect the Agent device.
Remote controls are those which affect the Guest device.
The scenario you select to connect for a session determines the options available in the Local and Remote controls. These features are set up using a use case, configured by your SightCall admin.
The Local controls provide options for the agent's device, whether that is a laptop, desktop, or mobile device.
Enable / Disable - Agent microphone
Enable / Disable - Agent camera
Video quality settings - SD: Low definition, HD: High definition
Remote controls provide options that affect the guest's device and what the guest sees.
Enable/Disable - Guest microphone Take a picture
Enable/Disable - Guest video Share a picture or video
Pause/Resume - Guest video Save a picture
Switch Camera (Front/Back) Enable/Disable Screencasting
OCR, select text to be OCR'd OCR, start OCR on a selected text
Note on pictures, start a proposition Smart Measure
Tooltips are visible when the mouse hovers over a button. Every button can be described before clicking on them. Here is an example with the Agent microphone:
Other features can be activated in the use case by your SightCall admin, such as:
- Recording of communications
- Multiparty conferences
- Integration into third-party software, including Salesforce Service Cloud, SAP, Zendesk, Microsoft Dynamics, and others.