The following controls are available during the call. They are broadly divided into “Local” and “Remote” controls.
“Local” controls are those which affect the Agent device
“Remote” controls are those which affect the Guest device
Local Controls are:
chat
Enable / Disable - Agent microphone
Enable / Disable - Agent camera
Video quality settings - SD: Low definition, HD: High definition
Screen sharing
Hang up
Remote Controls are:
Enable / disable - Guest microphone 
Take a picture
Enable / disable - Guest video 
Share a picture / video
Pause / Resume - Guest video 
Save a picture
Switch Camera (Front / Back) 
Enable / Disable Screen casting
OCR, select text to be OCR'd 
OCR, start OCR on a selected text
Note on pictures, start a proposition 
Smart Measure
Tooltips are visible when the mouse hovers over a button. Every button can be described before clicking on them. Here an example with the Agent microphone:
Other features can be activated on the admin platform, such as:
- Recording of communications
- Multiparty conferences
- Integration into third party software (e.g.: Salesforce Service Cloud)