Use Cases Configuration Guide - Call Startup Setup

Use Case Configuration Guide:

General Setup | Call Startup Setup | Console Controls | Guest Controls | Mobile Agent Controls | Attendee Controls | Notifications 

Call Startup Setup

• Host Startup
  • User sends his video: determines if the Agent will automatically turn on the video once connected to the call.
    • Video profile: determines if the Agent will show low or high video quality.
  • User microphone: determines if the Agent will automatically turn on mic once connected to the call.
  • User live pointer: determines if live pointer icon will show on Guest screen when Agent put the mouse over / tap on Agent screen.
    
  • Recording autostart: determines if the recording will automatically start once connected to the call.
  • Video window size: determines the Agent's video window size once connected to the call.
• Guest User Startup
  • Guest sends his video: determines if the Guest will automatically turn on the video once connected to the call.
    • Video profile: determines if the Guest will show low or high video quality
    • If Guest is using a mobile: determines which camera will be on if Guest uses mobile devices.
  • Guest microphone: determines if the Guest will automatically turn on the mic once connected to the call.
  • Guest live pointer: determines if live pointer icon will show on Agent screen when the Guest puts the mouse over / taps on the screen.
  • Video window size: determines the Guest's video window size once connected to the call.
• Attendee Startup
  • User sends his video: Determines if the Attendee will automatically turn on video once connected to the call.
  • User microphone: Determines if the Attendee will automatically turn on mic once connected to the call.
  • Video window size: Determines the Attendee's video window size once connected to the call.