Live Translation: Determines if Live Translation (Speech Translation) is enabled. This feature is only available if Multiparty is enabled.
Captions Font Size: Determines the size of the translation text show up on both Agent, Guest, and Attendees.
Captions Colors: Determines the color of the translation text. Color 1 is for the Agent. Color 2 is for the Guest. The rest are for the Attendee(s).
Captions Height percentage: Determines the height coordinates of the translation text show up on the Guest and Attendees. Setting this value too low may cause the text to appear on the same location as the Mobile buttons bar.
Captions Sentences Timeout: Determines how long the translation text will appear on the screen.
Transcript history window: Determines if the transcript history is enabled.
Guest language mode: Determines if a Guest will be asked to confirm which translation language they would like to set at the beginning of a call.
Attendee language mode: Determines if an Attendee will be asked to confirm which translation language they would like to set at the beginning of a call.
Code Options: Determines how the Agent sends PIN code notification to the Guest
Code auto deleted: Determines if the Agent will be prompted with "Keep CODE" or "Delete CODE" window when the Agent hangs up the call.
Set as default: Determines which PIN code notification will be selected by default when the use case is selected.
Guest & Attendees Consent: Determines if the Guest and the Attendees will be prompted with a consent page when joining the call.
Guest & Attendees Consent Configuration: Allows you to define the default language for the consent page.
Guest Page Mode: Determines how the Guest video will appear on the Agent's screen once connected to the call. This setting applies to Guests using the desktop device only.
*Note: A similar setting also exists in the Tenant Setup called "Video Window Mode". "Video Window Mode" setting in Tenant Setup is global and will supersede the "Guest Page Mode" setting in the Use Case (local).
Guest Display Name: Determines a Guest name that will appear to the Agent once connected to the call.
None: Guest will not be prompted with a window
Optional: Guest will be prompted with a window but Guest can leave it blank.
Mandatory: Guest will be prompted with a window but Guest cannot leave it blank.
App - WebRTC: Guest will connect via App / Plugin if App is already installed. Otherwise, a Guest will connect via Web Browser.
Choice: Guest will go to a webpage asking them to choose whether to connect via App / Plugin or via Web Browser.
No App: The user must use either the No-App Experience or the Visual Support app.
No App – WebRTC: The user uses the No-App Experience or WebRTC if the No-App Experience is not available.
No App – Choice: The user has the option to use the No-App Experience or WebRTC.
Web Template: Determines the template that will be used for mobile store page, connect page, pin code page, appointment page, and terms & conditions page. If no customization is applied, then it should be set to Visual Support.
Chat duration: Determines how long the pop-up chat message will appear on a Guest's screen.
Pictures: Determines where the pictures are saved.
Appointments: Determines if the Appointment mode feature is available. When selected, displays options to set the date the Week Starts On and lets you set the default mode (Code, Appointment, etc.)
Reference: Determines how the Use Case Reference field will be filled.
Autofill = unchecked & Mandatory = unchecked: Reference can be left empty.
Autofill = checked & Mandatory = unchecked: Reference will be automatically filled initially and it can be removed if desired.
Autofill = unchecked & Mandatory = checked: Reference cannot be left empty.
Autofill = checked & Mandatory = checked: Reference will be automatically filled initially and it cannot be left empty.
Recording: Determines if the use case will allow to be recorded and where the recordings are saved.