Use Case Configuration Guide:
General Setup | Call Startup Setup | Console Controls | Guest Controls | Mobile Agent Controls | Attendee Controls | Notifications
Attendee Controls
There are two types of Attendees (also known as the third+ person in a call after the Host and Guest)
1. External Attendees - unauthenticated users joining the call through typical multiparty methods
2. Internal Attendees - when another authenticated agent user joins the call
External Attendee Controls
- Always visible attendee buttons bar - to pin the controls to visible state
- Chat during a call
- Video Pause
- Microphone
- Video
- Switch Camera
- Screencast
- Chat quick bar
Mobile Attendees - Additional controls for attendees on mobile devices
- Switch audio speaker
- Flash Light
- Share media
Desktop - Additional controls for attendees on desktop devices
- Hangup
Internal Attendee Controls
- Video Pause
- Microphone
- Video
- Screencast
- Hangup