SightCall Support is here to help. To provide the best help possible, review the following items before submitting a ticket:
- Are you able to reproduce the issue? If so, could you provide a step-by-step description on how to reproduce the issue?
- Have you been able to reproduce the issue in different browsers? Different computer? Different logins? Different apps (especially when using a custom app)?
- Are you sure your browser, phone, app, and plugin are all up-to-date?
- How many agents are impacted by this issue? If only one, any network, hardware, or other differences that could explain the issue?
- Do you have logs (CoreDump, JavaScript logs, HAR logs) screenshots, videos? Anything that could help investigate further? Mobile logs: Visual Support iOS logs
- Is there a specific case-id we can look at? Pincode number, time, and date of the issue? Please specify this information with your request.
- Can your issue be described or solved by any of the following articles:
- Issue with sending an SMS to initiate a call
- Issues with sending/receiving an e-mail
- Unavailable recording
- Troubleshooting a login issue/Unable to login
In any case, you are always welcome to Submit a Request, the SightCall Support Team will strive to respond shortly.
If you do end up submitting a request, please ensure you include the following:
- log files relevant to the situation.
- steps that have already been taken towards resolution.
- relevant environmental details, such as the OS version and browser version (see here for our up-to-date System Requirements).