SightCall Support is here to help. In order to provide the best help possible, we ask that you please review the following items before submitting a ticket:
- Are you able to reproduce the issue? If So, could you provide a step by step description on how to reproduce the issue?
- Have you been able to reproduce the issue on a different browsers? Different computer? Different logins? Different apps (especially when using a custom app)?
- Are you sure your browser, phone, app, plugin are all up-to-date?
- How many agents are impacted by this issue? If only one, any network, hardware or other differences that could explain the issue?
- Is there a specific case-id we can look at? Pincode number, Time and date of the issue? Please specify with your request.
- Can your issue be described or solved by any of the following articles:
- Issue with sending an SMS to initiate a call
- Issues with sending/receiving an e-mail
- Unavailable recording
- Troubleshooting a login issue/Unable to login
In any case, you are always welcome to Submit a Request, the SightCall Support Team will strive to respond shortly.
If you do end up submitting a request, please ensure you include the following:
- log files relevant to the situation.
- steps that have already been taken towards resolution.
- relevant environmental details, such as the OS version and browser version (see here for our up-to-date System Requirements).