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Using SightCall features

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How-to articles explain how an agent can use SightCall features during a visual assistance session.

  • Handling sessions with no guest GPS coordinates (Sustainability)
  • Scheduling a support session using the Appointment mode
  • Using Speech Translation during a visual support session (agent)
  • Using OCR translation during a session
  • Using Picture Sharing to edit an image from a guest's device
  • Selecting pointers and annotation options for a guest during a session
  • Annotating pictures during and after a session
  • Editing pictures in the Preview gallery menu
  • Generating a URL directly in the console
  • Using Virtual Backgrounds for Agents
  • How to adjust your Audio/Video settings in the SightCall console (Video)
  • How to use the pointer in a Visual Assistance session (Video)
  • How to pause and annotate the video (Video)
  • How to use Multiparty
  • When does a multiparty call or session end?
  • How to take a Snapshot in a Visual Assistance Session (Video)
  • How to Save a Picture from the Live Video Stream (Video)
  • How to use OCR in a Visual Assistance Session (Video)
  • How to use GPS Geolocation in a Visual Assistance Session (Video)
  • How to add Notes and Signature on a Picture in a Visual Assistance Session (Video)
  • How to share your screen in a Visual Assistance Session (Video)
  • How to share Gallery Photos in a Visual Assistance Session (Video)
  • How to use Co-browsing in a Visual Assistance Session (Video)
  • How to Review & Submit Images Captured in a Visual Assistance Session (Video)
  • How to use the Flashlight in a Visual Assistance Session (Video)
  • How to use the Zoom in a Visual Assistance Session (Video)
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