Using SightCall features (agent)
How-to articles explain how an agent can use SightCall features during a visual assistance session.
- Handling sessions with no guest GPS coordinates (Sustainability)
- Scheduling a support session using the Appointment mode
- Using Speech Translation during a visual support session (agent)
- Using OCR translation during a session
- Using Picture Sharing to edit an image from a guest's device
- Selecting pointers and annotation options for a guest during a session
- Annotating pictures during and after a session
- Editing pictures in the Preview gallery menu
- Generating a URL directly in the console
- Using Virtual Backgrounds for Agents
- How to adjust your Audio/Video settings in the SightCall console (Video)
- How to use the pointer in a Visual Assistance session (Video)
- How to pause and annotate the video (Video)
- How to use Multiparty
- When does a multiparty call or session end?
- How to take a Snapshot in a Visual Assistance Session (Video)
- How to Save a Picture from the Live Video Stream (Video)
- How to use OCR in a Visual Assistance Session (Video)
- How to use GPS Geolocation in a Visual Assistance Session (Video)
- How to add Notes and Signature on a Picture in a Visual Assistance Session (Video)
- How to share your screen in a Visual Assistance Session (Video)
- How to share Gallery Photos in a Visual Assistance Session (Video)
- How to use Co-browsing in a Visual Assistance Session (Video)
- How to Review & Submit Images Captured in a Visual Assistance Session (Video)
- How to use the Flashlight in a Visual Assistance Session (Video)
- How to use the Zoom in a Visual Assistance Session (Video)