This is a simplified guide to get you started on using Multiparty in a SightCall session.
During the call
The button to access the multiparty invite menu in the console is located in the top menu once the call has started
1. During a multiparty call, go to Invite another user (top right):
2. Click in the search box to see the list of available users:
During a multiparty call, you can transfer the agent role to another available agent or to switch the guest role:
Switch Guest :
Promote to Host:
Once the agent has been added, you can then transfer the role to the new agent:
Click "Confirm" when prompted:
The Agent can choose which participant on the call controls the main video feed, by clicking on a participant in the participant list. The blue video icon highlights who is currently locked:
The “Auto” checkbox can also be set. When “Auto” is selected, the main video feed is automatically switched between the participant currently speaking on the call, once a participant has been speaking continuously for more than 2-3 seconds. When “Auto” is selected, the blue video icon is no longer shown.
Block Guest :
A block guest action will allow to avoid that a guest could reach again an agent in an ACD usecase.
The agent could perform this action whenever it is needed.
Known limitations / Best practices:
By default, SightCall supports multiparty calls of up to 8 total participants (1 agent + 7 guests / attendees). Additional participant that join the call after maximum participants are reached will automatically kick out the last joined participant. If you require more participants for your business case, please reach out to your SightCall account team for assistance.
- WebRTC attendees do not send passive video stream, they are seen as a black screen in multi-party when they are not active speaker.