Virtual Backgrounds let agents control how their background appears during supported SightCall sessions. The rebuilt Console V3 behavior introduced in Release 26.8 is authoritative where older Virtual Background guidance conflicts.
Choose a background
From Console settings or the in-call video settings, choose None, Blur, or an available Photo. The selection is applied immediately.
Available background images
Background images are managed by administrators at tenant level. Three background photos are provided by default, and administrators can add additional images.
When an administrator enforces a background
A Session Scenario can enforce a specific Virtual Background. When a background is enforced for the session workflow, it overrides the agent's own preference.