Session Scenarios is the current global name for the configuration previously called Call Routing.
Configure session type
Scenario configuration can support live-call and Snap-only workflows. Snap scenarios can also control permitted media types.
Configure invitations
Invitation behavior is connected to the selected scenario and Message Templates.
Assign Session Scenarios
Agents see one scenario card for each active Session Scenario assigned to them. If no card is available, verify that an active scenario is assigned.