The SightCall app provides most of the desktop features for agents in the field. Using your iOS or Android device, you can conduct visual support sessions to help agents solve problems.
The SightCall app has all of the features of the Visual Support app, so you can use the SightCall app to conduct visual support sessions and participate in them as a guest or participant.
For more information about how desktop and mobile experiences are different, refer to SightCall app versus desktop console experience.
SightCall app features
Using the SightCall app, you can:
- Register your agent account
- Conduct a visual support session
- Use your agent profile to check your connection, account status, and log out
- Connect as a guest to another support session
You can use the app on a cell phone or a tablet. How the app looks depends upon the device you are viewing it on. Some icons may appear farther apart on devices like tablets with larger screens.
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| SightCall app on an Android tablet during a support session | SightCall app on an Android phone during a support session |
Registering your agent account
Before you can conduct a visual support session using the SightCall app, you need to register your agent account. For instructions on how to register your agent account, refer to Agent registration on the SightCall app.
Conducting a visual support session
After you have registered your account, you can use the SightCall app for visual support sessions. For instructions on how to start a session, refer to Starting a call using the SightCall app.
Using your agent profile
Your agent account details are available in the SightCall app under the Profile icon. You must have an active agent account registered with SightCall to view this information.
- Open the SightCall app.
- Select the Profile icon in the upper right.
The My Profile page displays your Display Name, registration date, APN token, and lets you test your token and your connection.
To sign out of your account:
- Select the Profile icon.
- Select Log out underneath the Registration Date.
My Profile
In addition to displaying your Display Name, Registration Date, and APN token, you can use the My Profile screen to refresh your agent details and download updated scenarios (1), verify your APN token (2), enter Debug Mode (used by SightCall Support) (3), or Test your Connection (4).
Testing your connection can help troubleshoot support session quality. For more information, refer to How to perform a Network Quality Test in the Visual Support and SightCall apps?
Using the SightCall app as a guest on a session
You can use the SightCall app to request visual support or to participate as a guest.
A session invitation that requires an app will automatically use either the Visual Support app or the SightCall app so you can participate as a guest.