The last step to enabling SightCall for Microsoft Dynamics is to register your SightCall package on https://microsoft.sightcall.com. In the previous steps in this process, you have collected the information needed to register the SightCal package.
In this procedure, you will complete the registration process. Once this step is finished, the SightCall widget in Microsoft Dynamics will be activated.
Integration set up steps
This integration has to be configured and integrated before agents can access SightCall features from within Microsoft Dynamics. The current step is bolded.
- Install or upgrade the SightCall widget
- Add the SightCall widget to the entity layout
- Locate your Microsoft Dynamics domain name and region
- Locate the unique name
- Locate client secret and client ID in an Azure app
- Locate your SightCall API key
- (Current) Register your SightCall for Microsoft package
Required information
To register the app with SightCall, you need the domain and region, instance unique name, the application ID, and Directory ID. You collected this information in previous steps.
SightCall package registration field |
Microsoft field name |
Location of information (links to procedures) |
Domain |
Domain |
|
Region |
Region |
|
Instance unique name |
Instance Reference Information > Unique Name |
Azure portal > Advanced Settings >Customizations > Developer resources |
Client ID |
Application ID |
|
Client secret |
Client secrets |
Register the package
To register and enable the SightCall for Microsoft package:
- Open https://microsoft.sightcall.com
- Select Register your package on the left navigation and locate the Microsoft activation.
- Add your SightCall API key with your tenant in the Package activation section.
- Enter the Instance Unique Name.
- Enter the Client ID (Application ID).
- Enter the Client secrets.
- Select Submit.