Agent Console on a laptop/desktop PC:
For the agent console, we highly recommend you use a modern browser such as:
- Firefox, an add-on is necessary and is available here
- Google Chrome, an add-on is necessary and is available here
- Microsoft Edge (chromium version, released in 2020), the Chrome add-on is necessary: available here
We also support
- Internet Explorer 11
Any browsers not explicitly mentioned above are not supported.
Note: On macOS, we recommend using Firefox, as there can be some issues with the video stream depending on the version of Google Chrome.
Agent on Smartphone or Tablet:
In order to provide Visual Assistance from a phone or tablet, you will need to download and setup the appropriate app. Connecting to the agent console using a mobile browser is not supported.
You can find more information here
Guest page (WebRTC):
See the WebRTC Requirements page for further details.