Agent Troubleshooting
- How to gather a Coredump log
- What should I do when SMS is delayed / not received?
- Troubleshooting Missing Pictures for Local Save Option
- Distorted and Pixelated Video
- Black Video Screen and No Remote Console Control
- Using a WebRTC Test Page to check connections (agent)
- Checking and changing Video and Camera settings in the Console
- SMS delivery to China is delayed / never completes
- How to change Audio and Sound settings in the Console
- Black Video Screen and Call Sudden Drop When Turning On Camera on macOS
- Black Video Screen on Mac with Apple Silicon (non-Intel)
- SightCall Plugin Issues on macOS Big Sur
- Chrome / Edge Policy Issue (Please download the latest version of the plugin)
- Where can I find automatic/disconnect CoreDumps
- Logged in but my status stays "Offline"
- Black or Grey Video Screen in Chrome or Edge