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  3. Agent Troubleshooting

Agent Troubleshooting

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  • How to gather a Coredump log
  • What should I do when SMS is delayed / not received?
  • Troubleshooting Missing Pictures for Local Save Option
  • Distorted and Pixelated Video
  • Black Video Screen and No Remote Console Control
  • Using a WebRTC Test Page to check connections (agent)
  • Checking and changing Video and Camera settings in the Console
  • SMS delivery to China is delayed / never completes
  • How to change Audio and Sound settings in the Console
  • Black Video Screen and Call Sudden Drop When Turning On Camera on macOS
  • Black Video Screen on Mac with Apple Silicon (non-Intel)
  • SightCall Plugin Issues on macOS Big Sur
  • Chrome / Edge Policy Issue (Please download the latest version of the plugin)
  • Where can I find automatic/disconnect CoreDumps
  • Logged in but my status stays "Offline"
  • Black or Grey Video Screen in Chrome or Edge
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