Sometimes, when you are using SightCall for the first time in Google Chrome or Microsoft Edge, or after a browser update, you might not be able to visualize the remote video (but you should be able to hear the guest user, as long as their microphone is on). This issue occurs because access to the Sightcall Virtual Camera "RTCCVCam" driver is being blocked by the browser.
To fix this issue, please carefully review and apply the following steps:
1. Update Chrome or Edge
Make sure that your instance of Google Chrome or Microsoft Edge is up to date by navigating to ```chrome://settings/help``` in the browser:
2. Install the SightCall Browser Extension
Make sure you have the SightCall browser extension installed for your browser. More details can be viewed here.
3. Start a call
Start a remote session via console.sightcall.com and once the guest is connected, check the URL bar for a camera icon and make sure that you have allowed camera access for the website console.sightcall.com:
4. Check the Camera settings
Verify that the camera allowed is "RTCCVCam", which is the SightCall virtual camera that will show you what the guest is filming. If you do not see the Camera icon in the URL bar, you can do one of the followings:
a. Clear browser Cache, Cookies and Site Settings, which typically stores Camera and Mic permissions for websites visited in the past.
b. Browse to chrome://settings/content/all, search for "sightcall.com" or "console.sightcall.com", click on the 3 dots next to the site;
Then, select "Reset permissions".
c. Browse to chrome://settings/content/camera and make sure any websites related to sightcall.com are allowed to use your camera.
Afterwards, close any SightCall tab or restart Chrome and then try again, you should now see the camera icon show up again.
If these steps still don't work, you can try to enable the standalone video feed mode instead.