Photo editing and annotation tools let agents and guests annotate images and paused videos. There are four presets of the photo editing and annotation tools available in a use case configuration. Once set, these options cannot be changed by an agent.
The four presets are described below. Select the preset name to view screenshots of each panel.
| Preset selection | Panels available | What's different? |
| default | Freehand, Shape, Text Area, Animations, Symbols | Contains the default palette of editing and annotation tools. |
| default-lite | Freehand, Shape, Text Area, Animations, Symbols | Same panels as default, but offers fewer options. |
| default-nosymbol | Freehand, Shape, Text Area, Animations | Same options as default, except no Symbols panel. |
| electrical | Freehand, Shape, Text Area, Animations, and Symbols | The Symbols panel contains electrical symbols instead of emojis. |
| super-lite | Freehand | Options only limited to Freehand |
NOTE: For information on how to use these tools, refer to Photo editing and annotation tools.
Editing tools available in the default preset
The default preset has five panels: Freehand, Shape, Text Area, Animations, and Symbols.
| Panel | Screenshot |
| Freehand |  |
| Shape |  |
| Text Area |  |
| Animations |  |
| Symbols |  |
Editing tools available in the default-lite preset
The default-lite preset has five panels: Freehand, Shape, Text Area, Animations, and Symbols. There are fewer options than in the default preset.
| Panel | Screenshot |
| Freehand |  |
| Shape |  |
| Text Area |  |
| Animations |  |
| Symbols |  |
Editing tools available in the default-nosymbols preset
The default-nosymbols preset has four panels: Freehand, Shape, Text Area, and Animations.
| Panel | Screenshot |
| Freehand |  |
| Shape |  |
| Text Area |  |
| Animations |  |
| Symbols | Not available |
Editing tools available in the default-electrical preset
The default-electrical preset has five panels: Freehand, Shape, Text Area, Animations, and Symbols. The Symbols panel contains electrical symbols instead of emojis.
| Panel | Screenshot |
| Freehand |  |
| Shape |  |
| Text Area |  |
| Animations |  |
| Symbols |  |
Editing tools available in the super-lite preset
The super-lite preset has only one panel: Freehand
| Panel | Screenshot |
| Freehand |