Snapshots or images taken, annotated, noted, or signed during a virtual support session appear on the agent console in the Preview gallery menu. The number by the Preview gallery menu indicates the number of images currently selected. By default, all images are selected in the menu.
NOTE: Some scenarios (use cases) are configured to immediately save any images to a media endpoint. In that case, images may not appear in the Preview gallery menu.
Images in the Preview gallery can be edited or deleted prior to the images being submitted to an endpoint.
For more information on editing images in the Preview gallery menu, refer to Editing pictures in the Preview gallery menu.
Deleting images
To remove pictures from the Preview gallery menu:
- Select the Preview gallery menu to display a list of images.
- Select or deselect the images you wish to remove.
- Select Delete. Select Confirm to approve the deletion or Cancel.
The unselected images remain on the Preview gallery menu. The selected image(s) are removed.