The Agent and the Guest can draw or circle elements on the picture, page, shared window, or paused video.
If you would like to see a recorded video of this feature, click here: https://support.sightcall.com/hc/en-us/articles/360041140932-How-to-pause-and-annotate-the-video-video-
NOTE: Photo annotations additional capabilities and can be enabled in a use case or scenario. For more information, refer to the Photo editing and annotation tools article.
Options available in the agent console
You can draw or annotate on a picture, page, shared window, or paused video during a visual support session on the agent console (console.sightcall.com). The example below details the process:
To take a picture To pause the video
When the video is paused or a picture taken, the following features are accessible:
|Circle||Selected by default. A left click circles the selected element.|
|Freehand Draw||Click the “Circle” button to activate the draw button - One can draw freely by maintaining the left-click.|
|Eraser||Erases all annotations.|
Options available for guests
The Guest can also draw annotations on the picture or on the paused video:
- Circle by maintaining their finger or pen on the screen
- Draw on the screen directly with their finger
Exiting photo or video mode
Resume the normal session when you are finished.
To quit photo mode To resume video mode