With SightCall’s Live QR/Bar Code feature, SightCall Agents can access QR and bar code information the moment they appear within live guest SightCall video sessions.
The Live QR/Bar Code functionality is first initiated by the Agent clicking on the following icon in the SightCall Console top bar: and clicking the toggle to “on”:
SightCall will then automatically read any QR or Bar code that appears in the guest camera view:
With green notifications appearing in the top right corner of the SightCall console whenever a new QR/Bar code is recognised.
Scanned QR/Bar codes are visible by clicking on the scanned QR code button:
Clicking the “Copy” button: will copy the QR/Bar Code information to the clipboard.
Clicking the “Delete” button: will delete the QR code from the preview pane.
Clicking the “Submit” button will save this information to the SightCall case report.
QR/Bar codes that contain URL information can simply be clicked on to open a new browser window:
To disable Live QR/Bar Code, simply click the toggle again: