In order to use the OCR functionalities during a call, they need to be activated for that specific usecase, see here for an overview of that process: https://support.sightcall.com/hc/en-us/articles/360041518652
The Agent can capture text from an image using the OCR (Optical Character Recognition) feature.
First, the Agent must start the OCR functionality by clicking on the “Select text” button:
This brings up a selection window, like below:
Anything within the centre white-lined box will be available for OCR.
Once the Guest has centred the image to be OCR’d within the white-lined box, they click the “OCR” button:
Which will bring up the image OCR’d in a separate window to be saved:
And also show the results of the OCR function in the console:
The Agent can copy the OCR’d text to the clipboard by pressing the “Copy to clipboard” option. If the Agent clicks “Apply”, this will save the OCR’d text as part of the case report, accessible via the Admin Portal.
If you would like to see a video demonstration of this feature, you can click here: https://support.sightcall.com/hc/en-us/articles/360041141792-How-to-use-OCR-in-a-Visual-Assistance-Session-Video-