During a SightCall session, both the agent (person initiating a SightCall session) and the guest (person connecting to a session) have options for visual support sessions:
- A guest connects to a visual support session using a mobile app, No-App Experience, or browser using WebRTC. (Connection options are determined by a use case or scenario configuration.)
- An agent conducts a session using a desktop browser or a mobile app.
Most guests connect to a visual support session using a mobile device. The apps provide the best connection and feature experience on mobile devices.
Two mobile apps are available
SightCall has two mobile apps for iOS and Android:
- Visual Support app for guests connecting to a support session
- SightCall app for agents conducting a support session using a mobile device
These free apps are available from the Google Play Store and the Apple App Store. You can also find direct links here: Links to the apps.
Which app should be used in which context?
Visual Support is used by guests to connect to a SightCall session. Most SightCall customers instruct their guests to use this app. It's the smaller app of the two, and it's only function is to connect to a call after clicking on a link. This app does not have any features for agents.
SightCall (the app) is primarily geared toward agents using mobile devices. Using this app, agents have access to most of the SightCall features available using the agent console (console.sightcall.com) on a desktop or laptop. However, the SightCall app can also be used to connect to a call without having an agent account.
|Visual Support||Guests, attendees||Allows guests to connect to a SightCall session with robust feature set||None|
|SightCall||Agents primary; can be used by guests||Allows agents to conduct sessions from a mobile device
Allows guests to connect to a session (no account required)
Requires an agent license to conduct sessions