During a SightCall session, both the agent (person initiating a SightCall session) and the guest (person connecting to a session) have options for visual support sessions:
- A guest connects to a visual support session using a mobile app, No-App Experience, or browser using WebRTC. (Connection options are determined a use case or scenario configuration.)
- An agent conducts a session using a desktop browser or a mobile agent app.
Most guests connect to a visual support session using a mobile device. The apps provide the best connection and feature experience on mobile devices.
Two mobile apps available
SightCall has two mobile apps for iOS and Android:
- Visual Support app for guests connecting to a support session
- SightCall app for mobile agents conducting a support session
These free apps are available from the Google Play Store and the Apple App Store. You can also find direct links here: Links to the apps.
Which app should be used in which context?
Visual Support is used by guests to connect to a SightCall session. Most SightCall customers instruct their guests to use this app. It's the smaller app of the two, and it's only function is to connect to a call after clicking on a link. This app does not have any features for mobile agents.
SightCall (the app) is primarily geared towards Mobile Agents (requires a mobile agent license). Using this app, mobile agents have access to most of the SightCall features available using the agent console (console.sightcall.com) on a desktop or laptop. These capabilities are only accessible with a Mobile Agent account. However, the SightCall app can also be used to connect to a call without having a mobile agent account.
|Visual Support||Guests, attendees||Allows guests to connect to a SightCall session with robust feature set||None|
|SightCall||Mobile agents primary; can be used by guests||Allows mobile agents to conduct sessions from a mobile device (requires mobile agent license and account)
Allows guests to connect to a session (no account required)
Requires a mobile agent license to conduct sessions
Unless you have plans to use Mobile Agent licenses, we recommend instructing your guests to install the Visual Support app for the best experience.