SightCall offers several ways to connect to a call. One of the most common ones is to install and download an app from either the Google Play Store or App Store before connecting to the call. When clicking on the link to connect, the instructions should be clear to guide a guest to download the app.
You can also find direct link in another article: Links to the apps
Which app should be used in which context?
Visual Support is the most popular app and the one that most of our customers should be instructing their guests to use. It's the smallest of the two, and it's only function is to connect to a call after clicking on a link.
SightCall (the app) is primarily geared towards Mobile Agents, meaning that they enable the same SightCall capabilities on the go, without having to use a PC to start the call. It's a more complete app with more advanced functionalities than Visual Support, accessible only with a Mobile Agent account. It can also be used to connect to a call without having an account.
Unless you have plans to use Mobile Agent licenses, we recommend instructing your guests to install the "Visual Support" app for the best experience