China is one of the largest and fastest growing mobile markets in the world and it is also one of the most difficult countries to reach as many filters are in place to block messages in and out of the country. Sending SMS to Chinese mobile numbers may be subjected to manual review to screen for prohibited content and messages with certain new keywords may be blocked / filtered without warning, which can delay delivery of messages for up to 24 hours in some cases.
To avoid such problem, we recommend you to configure your Use Case SMS Notification setting to use the following configuration:
- From = sightcall
- Body = (copy / paste this template below)
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The above template has been validated and approved by our SMS provider. This template must be strictly followed to have better success chance of sending SMS to China.
Three places where this template should be set up within your Use Case setting > Notifications tab:
1. SMS Notifications
2. SMS Conference Internal
3. SMS Conference External