AR Smart Measure

With AR Smart Measure, SightCall Agents can use Augmented Reality (AR) technology to take measurements over live SightCall video sessions.

Prerequisites

Please ensure requirements are fulfilled for the best experience with this feature

Using AR Smart Measure

With Agent Console on SightCall Classic

First, the agent must click on Measurement .  (This icon is only available if the guest's device supports AR)

The red or green light signifies whether the guest device is able to identify planes (flat surfaces) from the image. Typically, the button remains red only if there is very limited video data (for example, the guest has covered their camera by putting their device down on a table, or is covering the camera with their hand). 

The video size may change as the aspect ratio of the video will match the aspect ratio of the guest's device’s display. 

The guest will need to move the camera to position the circular tool, then tap '+' to place the measurement point.

Once two measurement points have been set, they appear in the measurement bar, alongside the relevant distance:

To create a further point to measure, the guest will again move the camera to position the circular tool and tap '+' (there is no practical limit to the number of measurements)

After three points are measured, AR Smart Measure automatically calculates a surface area (it is not necessary to complete the points): 

Smart Measure will automatically calculate a surface area as soon as three points are positioned.  

There is no need to close the area, the first and last points are automatically linked. 

Cancelling a measurement 'point'

If for any reason you would like to remove the last measurement point by a customer, simply click “Undo”. If you would like to remove all measurement points, click “Reset”.   

The guest can also hit 'undo' icon to achieve the same goal:

The Save button in the Measurement bar has similar (but not the exact same) functionality as “Save Picture”.  The difference is that the "Save" button includes the "fetching guest picture" process which tries to save a surface/plane measurement to the SightCall case report.

If SightCall detects that particular points are being measured on different flat surfaces (planes), the following warning is generated: 

If the guest is on iOS (in SightCall Classic)

There are two differences:

1. Once the Guest has successfully trained the Smart Measure feature, planes (flat surfaces) will be signified by a dot matrix formation, as shown below:
   
2. Instead of moving the camera to position a 'circular tool' to add measurement point - the guest can tap on the screen to place measurement point.  
   

With Agent Console on SightCall Vision

This feature is streamlined and simplified on the Vision platform - it can provide linear measurement only, it will not establish surfaces nor calculate surface area.

After each measurement of point A to point B is done, the result is auto stored in the meeting report and also included in post-meeting report email (if configured)

The guest side experience is identical between Android and iOS on Vision platform.

General Best practices

• Make sure that measurements are done in a well lit environment. This will improve the AR capabilities of detecting the surface planes.
• Avoid bland color surfaces as this could cause problems for the AR measurement to find a point of reference to generate a grid (for example a white blank wall). The smart tool needs to detect reference points to work effectively. For this reason it is recommended to objects, or surfaces with clear identification markers (i.e. furniture, doors, windows, etc.)
  • To improve the accuracy of a measurement, position the point on a “point of interest”, for example, the corner of a door or the intersection of the wall and the floor. 
  • If the phone struggles to find a point, create one, for example with a post-it note or another small object. 
• Don't stand too far away from the measuring surface. It is recommended that users stand between 30-60cm away from the object/surface that is being measured (about an arm-length)
• Remove any objects between you and the surface you want to measure.
• Only measure on surfaces that are detected by the tool (marked with a grid). Trying to measure on surfaces without a grid can lead to incorrect measurement values or other unforseen issues.
• Before setting the first point, walk around the area with your phone to improve plane detection.
• After positioning a point, move the phone around it to check its alignment.
• When measuring, make sure to move slowly and avoid fast, jerking motions.
• When a point is positioned, ask the guest to show you the whole area again, from different angles, to ensure the points are actually where you want them to be.  Hint: the guest can tilt the phone horizontally to check that the dot is properly aligned with the surface you want to measure, not floating in space.