If when you login you are lacking a "START" button in the top bar, this means that your user hasn't been assigned any use-cases. The SigthCall admin will be able to make the modifications in order to assign a use-case to your account.
Admin directions:
If you are an admin, you can assign a user a use-case in 2 ways:
Option 1: Via the "Users" section:
- Go to the "Users" section (https://admin.sightcall.com/agents)
- Click on the agent in question
- Navigate to Step 2 or 3 for CODE or ACD use-cases
- Select the use-cases needed
- Click on "Submit" in the bottom right corner to save the changes
Option 2: Via the "Use cases" section:
- Go to the "Use cases" section (https://admin.sightcall.com/usecases)
- Click on the use-case in question
- Navigate to the last step "Users"
- Search and select the user
- Click on "Submit" in the bottom right corner to save the changes