If someone in your company is expecting an email (user activation email for example) from SightCall but hasn't received it, here are a few things to check or information to gather before contacting support:
1. Check the Junk/SPAM folder, especially for firstname.lastname@example.org
2. If there is nothing in the SPAM folder, you should contact your own IT department to check if there are some emails currently blocked. Let them know that we use Mailgun as our primary email provider, and we have a dedicated IP 220.127.116.11 that can be allowed and we are using the SMTP server smtp.mailgun.org. Alternatively, they can add "sightcall.com" to the Safe Senders domain.
3. If after checking all of the above, the email is still not received, you can contact support and we can check the status of the email.