Release Overview
Release Date: March 27th, 2025
Visual Support has been updated in version 7.7.0 (full-blown app and Instant App).
Our latest release delivers a combination of improvements, bug fixes, and new features across SightCall Classic and SightCall VISION.
Product update
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VISION
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Mobile agent
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Guest
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Real-Time Voice-to-Text Translations
Agents and guests now benefit from natural, real-time multilingual translations in over 100 languages during remote visual support sessions.
Our live translation feature is now able to provide translation on the go. No more pause and talk, you will have natural and fluent conversations.
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VISION
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Guest
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Code scanner
You now have a unified and standardized scanning experience across mobile, desktop, and self-service flows, ensuring accurate data collection and consistent experience throughout all SightCall interfaces.
Our Code scanner supports Barcode, QR code and Data matrix.
Screencast enhancement
For guest joining through Android App, the picture-in-picture has been resized to no longer prevents guests from seeing the content shared with them by the agent.
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Classic
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VISION
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Mobile agent
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Guest
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Consent screen
Clear, more user-friendly experience for guest consent on Android. When opening the app for the first time, you will see a consent screen with simple UI design, making it easier to review the information shared by SightCall for user consent.
Main bug fixes
- Reporting: version number was incorrectly defined in Case reports and Meeting reports
- Call establishment: Call will not start again if Visual Support is selected in the opened apps (with a swipe up gesture)
- Screencast: with Android 11 and prior, screencast wasn't working
- Share logs: app could crash when exporting logs