Release Overview
Release Date: September 30th, 2024
Updated Applications:
- Visual Support version 5.4.2 (full-blown app)
- Visual Support version 5.4.2 (Instant app)
Product update
Sightcall VISION
Measure during a call in Augmented Reality
- This feature is now fully integrated with Desktop Agent
- Compatible with all Android phones with AR Core and Depth API.
Screencast
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Mirror user’s screen in real time
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Send your screen from Guest to Desktop and Mobile Agent
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Receive Desktop and Mobile Agent screen as a Guest
Zoom
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Zoom in/out with a simple pinch in/out gesture
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Works with Mobile agent, Desktop Agent and Guest
Debug menu
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Easy access to debug options with a long press on the app icon
Stability and performance
As usual, we improved performance and stability for Sightcall VISION and Sightcall Classic. Here are the most important fixes.
Sightcall VISION
- Various app crashes
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Guest video feed was not displayed, yet the camera button was active
- Guest could be stuck on "Almost there" when reconnecting to the cloud
- When guest hanged up, he was redirected to an error screen
- Guest video was sometimes not displayed at call start
- Photo and video orientations were incorrect when in Landscape mode
Sightcall Classic
- Chaining calls wasn't working properly
- Pointer was sometimes not visible to the agent