Release Overview
Release Date: September 30th, 2024
Updated Applications:
- Visual Support version 7.5.2 (full-blown app)
- Visual Support version 7.5.2 (Instant app)
Product update
Sightcall VISION
Measure during a call in Augmented Reality
- This feature is now fully integrated with Desktop Agent
- Compatible with all Android phones with AR Core and Depth API.
Screencast
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Mirror user’s screen in real time
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Send your screen from Guest to Desktop and Mobile Agent
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Receive Desktop and Mobile Agent screen as a Guest
Zoom
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Zoom in/out with a simple pinch in/out gesture
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Works with Mobile agent, Desktop Agent and Guest
Incoming call fullscreen notification
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Mobile agents are now alerted to incoming calls by a full-screen notification.
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With vibration and ringtone if phone settings allows it
Call in PiP when app is in background
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During a call, the user will now have his call in Picture in Picture in Android if he puts the app in background
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This is especially useful for multi-tasking while being in a call
Stability and performance
As usual, we improved performance and stability for Sightcall VISION and Sightcall Classic. Here are the most important fixes.
Sightcall VISION
- Various app crashes
- Agent video could be black
- Live annotations
- they were a bit shifted
- their ratio was incorrect
- Guest could be stuck on "Almost there" when connecting to a call with a fresh install
- When guest hanged up, he was redirected to an error screen
- If guest did a double back gesture, app is closed but there is no clean call ended
- Guest video was sometimes not displayed at call start
- Photo and video orientations were incorrect when in Landscape mode
Sightcall Classic
- App could crash with Share media
- Old photo picker was removed, Android Photo Picker is now used
- Guest's microphone status could be incorrect for Agent in calls with recording