Release overview

Release Date: March 1st, 2024

Updated Applications:

• Visual Support version 5.1.0 (full-blown app)
• Visual Support version 5.1.0 (Instant app)

Main updates

VISION: Human-guided

• For the Mobile Agent:
  • Take snapshot
  • Advanced annotations and pointers
  • Swap videos between PiP and Fullscreen
  • In-flow call auto-accept
  • High priority Push Notifications to make sure you won't miss an incoming call 
• For the Mobile Guest:
  • Screencast Guest's screen to the Agent
  • Zoom
  • Multiparty (beta only)

VISION: Self-guided

• AI Detection with custom models: identify an object within a scene and guide the user according to the result
• Discover this feature in a video demo 

VISION (all)

• Media caching and download strategy improvements: collect and store evidences (photos, videos) as much as the device has free space
• Media capture: we added a Preview UI and a “Processing” UI when selecting a video from the device

Bugfixes

VISION

• OCR collimator wasn't displayed

Sightcall Classic

• "Error when activating the remote translation" message was always displayed in the Console
• When sharing a video, the video controls were overlapping with the Call controls
• If agent and guest were annotating simultaneously, Agent's annotation didn't appear